FAQs

FAQs/General frequently asked questions

Each product sheet contains an FAQ section: if you do not find the answer you need here, check the other FAQs.

HOW CAN I IDENTIFY THE RIGHT PRODUCT?

Each blind model in the main menu is associated to an image showing the relevant components that you can buy, with the corresponding description and codes that will help you identify the component directly on the blind.

I AM NOT SURE ABOUT WHAT I AM ORDERING: IS IT POSSIBLE TO RECEIVE ASSISTANCE BY PHONE?

Yes. You can call the number 0039-0377-466411 Monday to Friday, 08:00 to 17:30, (Italian time) and our sales staff will clarify possible doubts about the product you are buying.

HOW DO I PAY?

Payment may be made with Paypal, VISA, VISA Debit, MASTERCARD, AMERICAN EXPRESS or MAESTRO or by wire transfer (delivery of products may be delayed by a few days).

WHAT IS THE LEAD TIME?

Our products are delivered by express courier or can be picked up from our factory. In Europe, deliveries take 5 to 7 working days from order confirmation.

ARE THERE ANY ADDITIONAL COSTS FOR DELIVERY?

Yes, delivery costs are indicated separately before you buy the product. More details are available in the "Delivery charges" section.

I'M NOT ABLE TO FIND THE ACCESSORY I NEED AMONG THOSE YOU OFFER

With time, some accessories have been replaced by more recent releases, with which they are still compatible. Here below you will find several examples:

Radio remote control SL1965 => new code SL2392S159

Cord control device installed before 2005 => new code CES000

Hexagonal knob SL1024 => new code SL2161 (available in 3 colours)

Round knob SL1345 => new code SL2248

Sliding magnet SL1558 => new code SL2204

Power supplier SL1868/SL2188/ST1102 => new code SL2711 (2 blinds)/ST1104 (4 blinds)

Should the accessory required not be included into those mentioned above, it is also possible to contact our Customer Service or send an enquiry via our dedicated form on the home page or an e-mail message to eshop@pellini.net

I HAVE REALISED I BOUGHT A PRODUCT OTHER THAN WHAT I NEEDED: HOW CAN I RETURN IT?

You have the right to withdraw from the contract within 14 days from purchase date. Find more details about how to request a replacement product or the reinbursement of your order in the "Returns & withdrawal" section.

I RECEIVED A FAULTY PRODUCT: HOW CAN I ASK FOR ITS REPLACEMENT?

You can ask us to replace a faulty or damaged product within 30 days from delivery date. Find more details about how to request a replacement product or the reinbursement of your order in the "Returns & withdrawal" section.